Frequently Asked Questions

  • What services do you provide?

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    Neighborhood Nursing offers an extensive range of personal health care and many options for helping your loved one take care of their home. Services include: personal care, bathing, companionship, transportation and accompaniment to appointments. We also offer in palliative care, respite, Parkinsons, Alzheimers, ALS, MS and wound care from injury or surgery.

  • How long have you been in business?

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    Neighborhood Nursing has been in business since 2002

  • How quickly can I have care?

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    Care can be set up as quickly as needed depending on your loved ones specific needs.

  • What geographic areas do you cover?

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    We provide services to the East and West Kootenays.

  • Are staff insured or bonded?

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    Yes all of our caregivers are insured and bonded professionals.

  • What do I do if I am unhappy with a caregiver or services?

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    Your satisfaction is of utmost importance to us. If for any reason you are dissatisfied with a caregiver or service simply call and client services will be more than happy to accommodate any changes necessary.

  • What if I need to talk to someone about medication or schedule changes?

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    A Nursing supervisor is available to answer any medical question that may arise, and can easily arrange a change in schedule.

  • How does payment and billing work?

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    We send invoices out monthly Caregivers do not receive payment for services, it is all done through the office so there is no additional stress for your loved one.

  • What makes you different for other home care companies?

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    We are the only home care company in the East and West Kootenay that is locally owned and run by Registered Nurse. With over thirty years of combined nursing experience NN has earned the trust of many happy clients and families. Our staff is qualified, and dedicated to delivering the highest standard of health care. Our Promise

  • Are any of your services covered?

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    Yes. Depending on your individual situation Some of the companies that may deliver coverage are: ICBC, WCB, Veteran's health care and extended medical.

  • What if I am a Veteran?

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    NN is a certified Veteran health care provider. We bill them directly.

  • What are your staffs qualifications?

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    Our caregivers are carefully selected for their compassionate nature and abilities. All of our caregivers are fully trained and have experience with all areas of care

  • How do I arrange a no charge evaluation?

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    Simply call Toll Free 1-888-427-2220 and someone will be more that happy to walk you through the steps in getting started.

  • Can I set something up for a loved one from a distance?

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    We have a care by distance plan that makes it easy for you to arrange a plan from out of town. Please contact us to set up your individual plan.

  • How will I keep track of the care my loved one is receiving?

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    We can report to you as much as you request on how you loved one is doing. We automatically report when the is any medication change, accident or medical change or change in behavior.

Have More Questions or Concerns?

Get in touch and we will answer in depth any questions that you might have!